Privacy Policy

How we collect, use, and protect your personal information

Aberdeen Music Week (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website, purchase tickets to our events, or interact with us in other ways.

Please read this policy carefully to understand our practices regarding your personal data. By using our services, you consent to the collection and use of information in accordance with this policy.

We may collect the following types of information:

2.1 Information You Provide to Us

Contact information (name, email address, postal address, phone number)
Account information when you register on our website
Transaction information when you purchase tickets
Communication information when you contact us
Survey responses and feedback
Information provided when applying to volunteer or perform

2.2 Information We Collect Automatically

Usage data (pages visited, time spent on site, etc.)
IP address and device information
Browser type and settings
Referral source
Cookies and similar technologies (see our Cookie Policy for details)

2.3 Information from Third Parties

Information from ticketing partners
Social media information when you connect your social media account
Information from marketing partners

We use your information for the following purposes:

To provide and manage our services to you
To process ticket purchases and send confirmation
To communicate with you about events, changes, or cancellations
To personalize your experience and provide relevant content
To improve our website and services
To conduct research and analysis
To respond to your inquiries and provide customer support
To send promotional emails about events, offers, or other information we think may interest you
To comply with legal obligations
To prevent fraud and ensure security

We process your personal information on the following legal grounds:

Contract performance: Processing necessary for the performance of a contract with you (e.g., ticket purchases)
Legitimate interests: Processing necessary for our legitimate interests, provided your fundamental rights do not override these interests
Consent: Processing based on your specific consent (e.g., marketing communications)
Legal obligation: Processing necessary to comply with a legal obligation

We may share your personal information with:

Service providers: Third parties who provide services on our behalf (e.g., payment processors, ticketing platforms, email service providers)
Event partners: Venues and co-producers of events you attend
Marketing partners: With your consent, we may share information with selected marketing partners
Legal authorities: When required by law, court order, or governmental regulation
Business transfers: In connection with a sale, merger, or acquisition of all or part of our business

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Access: Request a copy of the personal information we hold about you
Rectification: Request correction of incomplete or inaccurate data
Erasure: Request deletion of your personal data in certain circumstances
Restriction: Request restriction of processing of your personal data
Data portability: Request the transfer of your personal data
Object: Object to processing of your personal data
Withdraw consent: Withdraw consent where we rely on consent to process your personal data

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience when browsing our website and allows us to improve our site.

For detailed information on the cookies we use, the purposes for which we use them, and how to opt out, please see our Cookie Policy.

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and, where appropriate, by email.

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at support@aberdeenmusicweek.com

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Last updated: May 10, 2025

newsletter

Stay in the Loop.

Subscribe to our newsletter for exclusive updates, artist announcements, early-bird ticket releases, and special offers for Aberdeen Music Week.